KakiJudi Privacy Policy – Malaysian Player Data Protection

1Introduction

KakiJudi understands that your trust in our platform depends not only on game quality or payment processing speed — it also hinges on how we handle the personal information you entrust to us. This Privacy Policy has been carefully drafted to ensure you know exactly what data we collect, why we need it, and how it is protected.

As an online betting platform serving Malaysian players, kakijudi is held to strict data protection obligations. We do not sell your personal information to any third party. We do not use your data for purposes unrelated to our services. And we invest seriously in security infrastructure to keep your information safe.

This policy applies to all information collected through the kakijudi.im website, our mobile app (where applicable), and all interactions with our customer support team. If anything remains unclear after reading this document, the kakijudi support team is available via Live Chat at any time.

2Information We Collect

KakiJudi collects several categories of information from our players. Each category is collected for a specific reason, which we will explain in the following sections:

A. Account Registration Information

• Your full name as stated on your MyKad or identification document
• An active email address used for account communications
• A Malaysian mobile number registered in your name
• Date of birth (for minimum age verification — you must be 18 or older)
• The username and password you create (passwords are stored in a hashed format that cannot be read)

B. Identity Verification (KYC) Information

• A valid copy of your MyKad or Malaysian passport
• Proof of current residential address (such as a utility bill or bank statement not older than 3 months)
• This information is collected only when required for withdrawal processing or security verification

C. Financial Information

• Details of the payment methods you use – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks
• A record of all deposit and withdrawal transactions, including date, time, and amount in MYR
• KakiJudi does not store full credit or debit card numbers – only the last few digits are retained for verification purposes.

D. Gaming Activity Information

• A record of all bets and game rounds, including game type, stake amount, and outcome
• Sports betting history covering Malaysia Super League, EPL, badminton, virtual sports, and other sports
• Platform usage patterns, including active hours, favourite games, and session duration

E. Technical Information

• The IP address of the device used to access kakijudi
• Web browser type and operating system
• Device information, including smartphone or computer model
• Cookie data and other tracking technologies (explained further in Section 6)

3How We Use Your Data

KakiJudi uses the information we collect solely for the following purposes. We do not use your data for any purpose beyond what is stated here:

• Account Management: Creating and maintaining your kakijudi account, handling login authentication, and enabling access to all platform features.
• Transaction Processing: Processing your deposits and withdrawals securely and efficiently via your chosen Malaysian payment method.
• Identity Verification: To verify that you meet the minimum age requirement and to fulfil KYC obligations for legal compliance purposes.
• Platform Security: Detecting and preventing fraud, unauthorised access, money laundering, and any activity that threatens the security of the kakijudi platform and other players.
• Customer Support: Helping you resolve any issues or respond to enquiries you have directed to the kakijudi support team.
• Responsible Gaming: Monitoring gaming patterns to identify players who may need assistance and to enforce the limits you set for yourself.
• Platform Improvements: Analysing usage patterns in aggregate (not at the individual level) to improve the overall kakijudi user experience.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and terms updates.
• Promotions & Marketing: Sending you relevant kakijudi offers and promotions via email or in-platform notifications – only where you have not objected to receiving marketing communications.

4Sharing Information with Third Parties

KakiJudi does not sell, rent, or trade your personal information to any third party for their marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform running properly:

• Payment Providers: Transaction details are shared with payment service providers such as FPX, Touch 'n Go, GrabPay, DuitNow, and others solely for the purpose of processing your transactions. These providers are bound by strict confidentiality agreements.
• Game Providers: Game providers such as Pragmatic Play, Microgaming, and others may receive the minimum game data required to enable gameplay. They do not receive your full personal information.
• Technical Service Providers: Companies providing infrastructure, server hosting, or cybersecurity services to kakijudi may access data within the limited scope required to perform their functions.
• Legal Authorities: kakijudi will disclose required information to government authorities or law enforcement when mandated by Malaysian law, court order, or as part of a legitimate criminal investigation.

In all of the above cases, kakijudi ensures that the relevant third parties adhere to data protection standards equal to or higher than our own.

5Data Protection & Security

KakiJudi invests seriously in security infrastructure to protect your data. The protective measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your browser and kakijudi's servers is protected by 256-bit SSL encryption — the same standard used by major financial institutions in Malaysia.
• Two-Factor Authentication (2FA): We offer a 2FA feature for account login as an added layer of protection, and we encourage all players to enable it.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect suspicious activity and block unauthorised access before it affects your account.
• Secure Password Storage: Your password is never stored in plain text. It is processed through a strong hashing algorithm, meaning even kakijudi staff cannot read your password.
• Restricted Data Access: Only kakijudi staff with a legitimate business need are permitted to access members' personal data, and all such access is logged and regularly audited.
• Regular Security Testing: The kakijudi platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities before they can be exploited.

6Cookies & Tracking Technologies

The kakijudi platform uses cookies and similar tracking technologies to enhance your experience. Here is an overview of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and enabling the bet slip to work. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use kakijudi – which pages you visit most often, time spent, and any errors encountered. All such data is aggregated and does not identify you personally. We use this information to improve the platform.
• Functional Cookies: Remembering your preferences such as selected language, display settings, and login details (if you choose "Remember Me"). These cookies enhance your overall experience on the kakijudi platform.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used for security purposes and to maintain continuity across your gaming session.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the kakijudi platform. On your first visit to kakijudi, you will be shown a cookie notice requesting your consent for the use of non-essential cookies.

7Financial Transaction Data

As kakijudi involves financial transactions in Malaysian Ringgit (MYR), we comply with strict financial compliance requirements, including Malaysia's Anti-Money Laundering laws (AMLA). This means:

• All financial transaction records are securely retained for the period prescribed by Malaysian law.
• Transactions exceeding certain thresholds may require you to provide additional verification as part of the KYC process and AML compliance.
• Unusual transaction patterns may trigger automatic security checks designed to protect your account and the overall integrity of the kakijudi platform.
• Kakijudi only accepts deposits and processes withdrawals through payment methods registered in your name – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and FPX CIMB Clicks. This is part of our commitment to players' financial security.

8Data Storage & Deletion

KakiJudi retains your personal data for as long as it is needed for the purposes set out in this Privacy Policy, or for as long as required by Malaysian law. Specifically:

• Active account data is retained for as long as your account remains active on kakijudi.
• Financial transaction records are retained for a minimum of 7 years from the date of the transaction, in accordance with Malaysian financial law requirements.
• Gaming activity data is retained for a minimum of 5 years for audit and dispute resolution purposes.
• After you close your kakijudi account, we will delete personal data that does not need to be retained for legal purposes within 90 days of the account closure date.

If you wish to request the deletion of personal data that we are not legally required to retain, you may contact the kakijudi support team with a written request by email at support@kakijudi.im.

9Your Personal Data Rights

As a kakijudi player and an individual whose personal data we handle, you have the following rights, which you may exercise at any time:

• Right to Access: You have the right to request a copy of all personal data we hold about you. We will provide this within 30 days of the date of your request.
• Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most of your personal details directly within your kakijudi account.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This does not apply to data we are legally required to retain.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances, for example when you are disputing the accuracy of that data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request immediately.
• Data Portability Right: You have the right to receive the personal data you have provided to us in a structured, machine-readable format, for the purpose of transferring it to another platform should you choose to do so.

To submit any request relating to the rights above, contact the kakijudi support team by email at support@kakijudi.im or via Live Chat within the platform. We will respond within 30 business days.

10Children's Privacy

The kakijudi platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. Should we discover that a person who has registered on kakijudi is underage, their account will be terminated immediately and all data will be deleted as soon as possible, subject to legal requirements.

If you believe someone under the age of 18 has registered an account on kakijudi, please contact us immediately at support@kakijudi.im so that prompt action can be taken.

11Privacy Policy Amendments

KakiJudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legislation, or platform improvements. When significant changes are made:

• The "Last Updated" date at the top of this document will be revised to reflect the latest version.
• For material changes, we will notify you by email or via an in-platform notification on kakijudi before the changes take effect.
• Continued use of the kakijudi platform after any amendments take effect will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically. The latest version is always available on this page at kakijudi.im/privacy-policy.

12Contact Us

If you have any questions, concerns, or wish to submit a request regarding your personal data or this Privacy Policy, please contact us via:

• Live Chat: Available directly within the kakijudi platform, 24 hours a day, 7 days a week. The fastest way to get immediate assistance, with an average response time of under 3 minutes.
• Email: support@kakijudi.im – for formal written requests relating to personal data or privacy complaints that require documentation.

Kakijudi's Malay-speaking privacy and support team ensures that every enquiry or request you make is handled seriously, professionally, and within a reasonable timeframe.